Individual service
The person on the other end knows you and your account; you do not need to explain the matter from the start each time. Notes are shared inside the team, so conversations carry on where they stopped.
Personal support: a manager by your side from registration
Every new user speaks to a real personal manager before starting. The manager helps you open your account, get to know the platform and understand the deposit and withdrawal steps.
The manager guides you; they do not make investment decisions for you. Trading carries risk and no result is guaranteed.
- 24/7 support channels
- Callback
- Reply: usually within one working hour
Meet your manager
Fill in the form and we call you within 24 hours.
Your personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
What is personal support?
Not a general call centre but a one-to-one form of support, with someone who knows your name, knows your account and who you talk to throughout.
On trading platforms most beginners get stuck in the same places: they do not know which document to upload, how to set up the exchange connection or how to read a report. The personal manager is the person who gives you time at those points, answers questions patiently and does the step with you when needed.
The manager's role is guidance and information. They do not decide which asset to invest in or with how much; they explain how the platform works, what each setting is for and how processes move along.
Most users get answers to their first questions about the platform within the first two weeks; later, questions usually concern interpreting reports, changing settings and withdrawal timings. The manager answers all of these with the same patience.
In practice this means you talk about your goals and expectations in the first call, watch the screen together during setup and can go through your reports together in later weeks. When managers change or take leave, support is not interrupted; your file is shared in the team.
Benefits
Five concrete differences, all of which directly affect the support experience.
Help with activation
Documents, security settings and the exchange connection are done step by step; when you get stuck someone is with you. If needed, screen sharing is used to show the way during the call.
Fast replies
Emails are answered usually within one working hour; waiting time on the phone is usually under 5 minutes.
Personalised information
Instead of a general FAQ, you get an explanation fitted to your situation: in line with your plan, your method and your goals.
Ongoing support
Support is not limited to the first week; you get help with settings, reports and withdrawals afterwards too.
How does the manager help you?
Concrete areas of support, in six topics.
| Topic | What the manager does |
|---|---|
| Account activation | Completes registration, identity verification and security settings with you. |
| First steps | Answers questions on choosing a strategy, setting the amount and a loss limit. |
| Using the platform | Shows the dashboard, reports and alerts step by step. |
| Deposits and withdrawals | Explains methods, timings and the verification required. |
| Updating details | Guides the process when your address, phone or documents change. |
| Feature questions | Explains what a setting or a report means. |
Who is it for?
New and experienced users who prefer one-to-one support.
Beginners need someone to answer in the first weeks, and the manager takes on that role. Experienced users often turn to the manager to clear up a feature quickly or to settle a document or withdrawal process the short way.
The support service is not investment advice: the manager does not tell you what to buy or sell and makes no promise of results.
You do not need to prepare before the first call; it is enough to remember your identity document and the payment method you plan to use. The manager takes care of the rest with you, at your pace.
Reminder: The manager never asks for your password, verification code or API secret. If you receive such a request, do not reply and tell us.
How does the service work?
Four steps from registration to ongoing support.
- 1
Registration
You fill in the form and your account opens.
- 2
Talking to the manager
Your manager calls you within 24 hours and listens to your expectations, experience and preferences on timing.
- 3
Account activation
Identity verification, two-factor authentication, the exchange connection and deposit steps are completed together.
- 4
Ongoing support
Afterwards they are with you on settings, reports and withdrawals; you can schedule another call whenever you need.
Support channels and working hours
You pick one of four channels; all reach the same team.
- Email: [email protected], reply usually within one working hour.
- Callback: when you leave a request your place in the queue is kept.
- Personal manager: you can call the person assigned to your account directly.
- Help centre: the guides and the FAQ page are available at any time.
| Channel | Hours |
|---|---|
| Email and callback | 24/7 (email and callback requests are handled every day, weekends included) |
| Phone waiting time | usually under 5 minutes |
| Ankara office | Mon - Fri 09:00 - 18:00 (TRT), excluding public holidays |
Deposits, withdrawals and support
A short summary of what you can get help with.
The manager tells you which deposit methods there are, how long each takes and which documents may be needed. You can ask what stage your withdrawal request has reached and, if it is delayed, learn the reason. Details are on the Deposit & withdrawal and Withdrawal policy pages.
The manager cannot decide on behalf of your bank or payment institution, but helps you understand at which step a process has stuck. For example, while you wait for a card refund they remind you of your bank's processing time, tell you which file to upload again if a document is missing and, if needed, guide you in writing to the relevant department.
If you have a complaint, the manager directs you to the Complaints procedure; your written submission is recorded and answered within the stated times.
Frequently asked questions
When does the personal manager call?
You are called within 24 hours after sending the registration form. If you have a time that suits you, you can tell them in the first conversation or by email, and the manager will call again accordingly.
Do they help beginners too?
Yes, the service is designed with beginners in mind in particular. Concepts are explained in plain language, setup is done step by step and your questions are answered without hurry.
What platform topics can I get help with?
You can get help with account activation, security settings, strategy choice, switching on notifications, reading reports and using the dashboard. The manager also explains what each feature is for.
Do they help with deposits and withdrawals?
Yes. The manager explains payment methods, timings and the verification required, and answers your questions along the way. You make the investment decision yourself; the manager does not give investment advice.
Which channels can I use to get in touch?
You can call your personal manager, write to the support team by email, or request a callback. In addition, the guides and the FAQ page on the site act as a help centre.
Does the manager trade for me?
No. The manager guides you in setup and use; the investment decision, amount and choice of strategy are yours. Nothing is started on your account without your approval.
Talk to a specialist or register
Your manager calls you within 24 hours. Registration is free.