Office address
Atatürk Boulevard No: 125, Floor 6, Kavaklıdere, Çankaya, 06680 Ankara, Türkiye
Opening hours: Mon - Fri 09:00 - 18:00 (TRT), excluding public holidays. The office is closed at weekends; support channels stay open.
Contact us: we are here for your questions
Our team aims to give every user fast, friendly and knowledgeable support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and help with any problem, day and night.
Just fill in the form: someone from our support team reviews your request and usually replies within one working hour. We are glad to help you get the most out of your trading.
- Reply: usually within one working hour
- Phone wait: usually under 5 minutes
Let us get back to you
Leave your details and our support team will contact you.
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Contact channels
We have put everything in one place so you know whom to reach for what.
Callback line
Hours: 24/7 (email and callback requests are handled every day, weekends included).
Waiting time: usually under 5 minutes. At busy times it can be a little longer; if you leave a callback request your place in the queue is kept.
Emails are answered usually within one working hour. Writing from the email address on your account speeds up verification.
Responsible department
Client Support & Compliance can help with:
- Opening an account, logging in and security settings
- Deposits and withdrawals
- Strategies and platform features
- Identity verification and documents
- Complaints and feedback
Our office on the map
Address: Atatürk Boulevard No: 125, Floor 6, Kavaklıdere, Çankaya, 06680 Ankara, Türkiye
Prefer to try it first?
Opening an account is free. Your personal manager answers your questions live.