Frequently asked questions

Your name, surname, email address and phone number are enough. After you send the form your account opens and your personal manager calls you within 24 hours. Identity verification is requested before you deposit.

No. The platform is designed so that people who cannot read charts can use it too, and your personal manager sets it up with you. Even so, having no experience does not mean there is no risk, so we suggest reading the Risk disclosure before you start.

Yes. The dashboard works on mobile browsers; you can manage your account, reports and notification settings from your phone. For security, we suggest logging in only from your own device.

On the Basic plan starting capital is ₺12,000. That amount is not a membership fee; it is the initial capital set aside for trading. Starting amounts for the higher plans are on the Fees & pricing page.

Opening an account, account maintenance and holding funds are free. A trading commission of up to 0.58% per transaction and a currency conversion of up to 1.50% may apply. There is no monthly platform fee.

All fees are listed in tables on the Fees & pricing page. The commission that applies is also shown before a transaction is confirmed.

No. The platform analyses the market and trades, but the result depends on market conditions. User reviews on the site are individual experiences and do not show your result.

The algorithm scans the market continuously, opens and closes trades according to your strategy rules and writes the results into reports. You set the strategy, amount and loss limits, and you can pause at any time.

The system looks for patterns in price, trading volume and volatility data and produces a probability-based analysis. That analysis cannot know the future for certain; it is a support tool that speeds up and organises the decision process.

Yes. You can receive email and push notifications when a trade opens, when a strategy stops, when someone logs in or when a withdrawal request is created. You can switch notifications on and off in the dashboard.

Yes. For example you can use only market monitoring and reports and keep automatic trading off. Which features come with which plan is on the Fees & pricing page.

Yes. Crypto-assets and other financial instruments can move sharply, and you may lose part or all of the amount you deposit. The automatic system does not remove this risk.

The system can pause trading in extremely volatile periods. This is a safeguard; it does not prevent loss entirely and does not guarantee that capital is preserved. After a pause, you decide whether to restart the strategy.

Start with an amount you can afford to lose, set a loss limit, understand the strategy and follow the reports regularly. Detailed suggestions are on the Risk disclosure page.

Turn on two-factor authentication, use a strong and unique password, enable login alerts and log in only through our official domain. Our staff never ask for your password or verification code.

Your assets are held at the exchange or payment institution you connect; the platform does not need withdraw permission. Those institutions carry their own risks, explained in the Risk disclosure.

You can reset your password through the secure link sent to your email. If you lost the verification device, use your backup codes or write to the support team for identity verification.

You can start with your personal manager. You can also write to the support team by email; the reply time is usually one working hour. Support channels are open every day, weekends included.

First pause the strategy, then contact your personal manager. Settings changes are recorded in the audit history, which makes it easy to see what changed and when.

You can look at the guide on the Getting started page, or ask your manager to explain that feature with screen sharing. Please do not hesitate to ask.